Help & Support
FREQUENTLY ASKED QUESTIONS
Knowledge Base & Support Center
Find answers to all your questions about Medoc HMS setup, features, billing, security, and migration.
Topics
Still have questions?
Can't find the answer you're looking for? Please chat to our friendly team.
Contact SupportMedoc HMS is an AI-powered clinic and hospital management software designed to streamline healthcare operations. It brings together appointments, EMR, billing, pharmacy, and patient engagement into one unified platform.
Our pricing is based on a per-clinic subscription model tailored to the specific modules and branches you require. We do not charge per-user fees. Since requirements vary, we provide custom quotes after a brief discovery call to understand your clinic's needs.
Medoc HMS is built for solo practices, polyclinics, specialty clinics (such as dental, cardiology, ayurveda, and physiotherapy), and multi-branch hospital groups seeking to streamline their clinical and administrative workflows.
Our team manages the entire setup process, including secure data migration, system customization, and staff training. Implementation typically takes between 1 to 2 weeks for standard clinics, with zero downtime during the transition.
Yes. All data is protected with end-to-end encryption in transit and at rest, daily automated backups, and role-based access control. We deploy on secure cloud infrastructure located within your regional jurisdiction to ensure compliance with data residency laws.
Yes. Our implementation team manages the data migration process. We securely migrate your patient demographics, clinical records, and billing history from legacy software or spreadsheets into Medoc HMS with zero data loss.
Yes. Medoc HMS includes multi-branch management that unifies operations across all your locations. You can view consolidated reports, manage central inventory, and track patient records across branches from a single login.
Yes. Medoc HMS serves clinics and hospital groups globally, with localized compliance and support for India, the UAE (including NABIDH and Riayati), Saudi Arabia (including NPHIES), and Africa.
Absolutely. Medoc HMS is highly scalable and customizable. Small clinics can start with core modules like appointments and billing, and add more features as their practice grows.
We offer both. Most clinics prefer our secure cloud deployment for easy access and zero maintenance. However, for large hospitals with strict data residency requirements, we also provide on-premise installations.
Medoc HMS is fully responsive and works beautifully on mobile browsers. We are also developing dedicated mobile apps for iOS and Android to give doctors even quicker access to schedules and patient records.
We provide comprehensive role-based training during implementation. This includes live sessions for your staff, access to our knowledge base, SOPs, and ongoing support to ensure smooth adoption.
Yes. Our Laboratory Management module supports integration with a wide range of LIMS and diagnostic equipment, allowing test results to flow seamlessly into the patient's EMR.
You do. You retain 100% ownership of your clinic and patient data. We simply act as a secure custodian. You can export your data at any time.
Medoc HMS is a cloud-based system that runs in your web browser. Any modern computer, laptop, or tablet with a stable internet connection can run it smoothly without expensive server hardware.
Yes. Medoc HMS supports concurrent users. You can create individual accounts for your receptionists, doctors, nurses, and pharmacists with role-specific access rights.
Yes, Medoc HMS includes a branded online booking portal. Patients can view doctor availability, book appointments, and receive automated WhatsApp or SMS reminders.
Absolutely. Our platform allows you to create and save custom templates for prescriptions, medical certificates, referral letters, and consent forms specific to your practice.
Yes, the comprehensive Pharmacy module tracks stock levels in real-time, alerts you to low stock, and strictly monitors batch expiry dates to prevent dispensing expired medicines.
Yes, our billing module supports complex insurance workflows including co-pays, deductibles, pre-authorizations, and TPA claim generation.
We provide 24/7 technical support for critical issues. Standard queries and training support are available during standard regional business hours via phone, email, and live chat.
Yes. The Analytics module provides a wide range of pre-built reports for revenue, doctor performance, and patient demographics, along with the ability to export data for custom analysis.
No. For our cloud-based deployment, all standard feature updates, security patches, and compliance upgrades are included in your subscription at no extra cost.
Yes. We offer flexible billing cycles including monthly and annual plans. You can cancel at the end of your billing period without any hidden exit fees, and take your data with you.